What products does Hatte offer?

We offer a wide range of quality apparel for men, women, and kids, including T-shirts, long sleeve shirts, hoodies, and sweatshirts. We also provide custom print-on-demand clothing and a collection of accessories such as caps and bags.

Do you offer custom or personalized designs?

Yes! Our Custom & Print-On-Demand service allows you to add your own text, logo, or artwork to selected apparel. Simply choose your product, upload your design, and preview it before placing your order.

How can I place an order?

You can shop directly on our website by selecting your preferred items, choosing size and color options, and adding them to your cart. Once ready, proceed to checkout and complete your payment securely using our trusted payment partners.

What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payments through Stripe and Square.

  • Stripe: Allows you to pay safely using Visa, Mastercard, American Express, and more.

  • Square: Provides an additional secure payment option for online card processing.
    All transactions are encrypted and protected for your safety.

Can I pay in my local currency?

Yes, our system automatically converts prices to your local currency where supported. You can also view or change your currency preference at checkout.

How do I know my order is confirmed?

After completing your purchase, you’ll receive an order confirmation email with all your order details and tracking information once it ships. If you don’t receive an email within a few minutes, please check your spam or promotions folder.

What is your shipping policy?

We offer fast and reliable worldwide shipping. Delivery times vary depending on your location and product availability. You’ll receive a tracking link via email once your order is dispatched.

Do you offer free shipping?

Yes, we occasionally offer free shipping promotions on selected orders or during special events. Be sure to subscribe to our newsletter or check our homepage for updates.

What is your return and exchange policy?

If you’re not fully satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Products must be unused, unwashed, and in their original packaging. Custom-made items are not eligible for return unless defective.

What if I receive a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact our customer support team immediately with your order number and a photo of the item, and we’ll arrange a replacement or refund as quickly as possible.

How can I contact customer support?

You can reach our team anytime through the Contact Us page. We’re happy to help with questions about orders, sizing, payments, or custom designs.

Do you offer discounts or promotions?

Yes! We frequently launch seasonal sales, limited offers, and exclusive discounts for our subscribers. Join our mailing list to be the first to know about new arrivals and special deals.

How do I find my correct size?

Each product page includes a size chart to help you find your perfect fit. We recommend checking the chart before ordering to ensure the best match.

Are your products sustainably made?

We’re committed to responsible production using quality materials and ethical processes. Hatte aims to create long-lasting apparel while minimizing our environmental footprint.

Is my personal and payment information secure?

Absolutely. We use SSL encryption and trusted payment gateways (Stripe & Square) to ensure all personal and payment data is fully protected. We never store or share your card details.