At Hatte, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled to ensure a smooth and transparent process for our customers.

Eligibility for Returns

You may request a return or exchange for products purchased on our website within 14 days of receiving your order. To be eligible:

  • Items must be unused, unwashed, and in their original condition.

  • Items must include all original tags, labels, and packaging.

  • Custom or personalized items are non-returnable unless they are defective or damaged upon arrival.

How to Initiate a Return

To initiate a return or exchange, please contact our customer support team through Contact Us. Provide your order number, item details, and reason for return, and our team will guide you through the process.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping method to ensure your return reaches us safely. Hatte is not responsible for returns lost or delayed in transit.

Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. Please note that shipping fees are non-refundable unless the return is due to a Hatte error or defective product.

Exchanges

If you wish to exchange an item for a different size or color, please contact us via Contact Us. Exchanges are subject to product availability. Once the returned item is received and approved, we will ship the replacement item to you promptly.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately through Contact Us with photos and your order details. We will arrange a replacement or full refund at no additional cost to you.

Cancellations

Orders can only be canceled before they are processed and shipped. If your order has already been shipped, please follow the return process outlined above. Contact our team via Contact Us for assistance.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized products (unless defective)

  • Gift cards

  • Items marked as final sale

Contact Us

For any questions, concerns, or assistance regarding returns, exchanges, or refunds, please reach out to us through Contact Us. Our customer support team is committed to resolving any issues quickly and ensuring your satisfaction with every purchase.