At Hatte, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy outlines how we process, handle, and deliver your purchases to ensure a smooth and reliable shopping experience.

Order Processing

All orders are processed within 1–3 business days of receiving confirmation of payment. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or special promotions, processing times may be slightly longer. You will receive an email confirmation once your order has been successfully processed.

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times may vary depending on your location, shipping method, and product availability. Typical delivery times are as follows:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days

  • International Shipping: 10–20 business days

Please note that these timeframes are estimates and are subject to delays caused by carriers, customs, or unforeseen circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on your location, the weight of your order, and the selected shipping method. Any applicable shipping costs will be displayed at checkout before completing your purchase. We occasionally offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status of your delivery. If you have any questions or concerns about tracking your order, please contact us through Contact Us.

Address Accuracy

Please ensure that all shipping details, including address, postal code, and contact number, are correct before placing your order. Hatte is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

International Shipping

For international orders, customs duties, taxes, or other import fees may apply, which are the responsibility of the recipient. Delivery times may vary depending on customs clearance procedures in the destination country.

Lost or Damaged Shipments

While we take every precaution to ensure your order reaches you safely, Hatte is not liable for shipments lost or damaged in transit. If your order arrives damaged or goes missing, please contact us immediately via Contact Us so we can assist you with a resolution, including replacement or refund where applicable.

Order Modifications and Cancellations

Orders can be modified or canceled only before they are processed and shipped. Once an order has been shipped, it cannot be canceled or modified. Please contact us promptly through Contact Us if you need to make changes to your order.

Delivery Issues

If you experience any delays or issues with your delivery, please contact us immediately via Contact Us. Our customer service team is ready to help resolve any problems and ensure your order reaches you as quickly as possible.

Contact Us

For any questions, concerns, or clarifications regarding shipping, delivery, or order tracking, please reach out to us through Contact Us. We are dedicated to providing timely support and ensuring your satisfaction with every order.